Geschäftsbedingungen

INTRODUCTORY PROVISION

These terms and conditions apply to purchases in the online store operated by EX-CORP, s.r.o., with its registered office at Veľká strana 93/7, 94144 Trávnica, Company ID: 44 095 074 (hereinafter referred to as the "seller") concluded through the system of this online e-commerce platform (hereinafter referred to as the "system"). These terms define and specify the rights and responsibilities of the seller and its customers (buyers).

SHIPPING, POSTAGE, AND PAYMENT METHODS

The current shipping options and prices are provided in the "Shipping and Payment Methods" section.

ORDER AND CONCLUSION OF THE PURCHASE CONTRACT

All orders placed through the seller's online store are considered binding. By submitting an order, the buyer confirms that they have read these terms and conditions and the complaint procedure and agree with them.
The order simultaneously constitutes a proposal for a purchase contract. The purchase contract is concluded by both parties at the moment the buyer receives the ordered goods.
The validity of an electronic order requires the completion of all data and requirements prescribed by the registration form and the confirmation of the order content.
The place of delivery of the goods is the address provided by the buyer in the registration form.
Ownership of the goods passes to the buyer upon receipt, subject to full payment of the purchase price along with any seller-incurred costs associated with the sale, which are borne by the buyer.
By completing the registration form or submitting a binding order in the online store, the buyer gives the seller consent to collect and archive personal data about the buyer and their purchases (see Customer Data Protection).
The buyer has the right to cancel the order within 24 hours of ordering via email or phone. The seller considers such a cancellation valid. When canceling an order, the buyer must provide the order number, name, and email or contact. No fees are charged for order cancellation. If the buyer used "bank transfer" as the payment method, the seller will refund the funds by bank transfer to the buyer's account within 7 days. In other cases, the buyer must provide their bank account number and bank name unless another arrangement is made with the seller.
The seller has the right to cancel an order if, due to stock depletion or product unavailability, they are unable to deliver the goods to the buyer within the time frame specified by these terms and conditions or at the price indicated in the online store, unless an alternative arrangement is agreed with the buyer. The buyer will be informed of the order cancellation by phone or email, and if the purchase price or part of it has been paid, the funds will be refunded to the account specified by the buyer within 7 days, unless otherwise agreed.
Validity of promotional offers – all promotions are valid while stocks last, unless stated otherwise for a specific product.
Orders over €500 – For orders exceeding €500, we reserve the right to request advance payment of 50% of the total purchase value by bank transfer.

DELIVERY TERMS, PROCESSING TIMES, AND SHIPPING

Unless otherwise stated in the product description, all in-stock goods are shipped within 7 business days after order confirmation. If the ordered goods are not manufactured or it is not possible for the seller to provide the goods for the buyer, or if obtaining the goods would involve unreasonable costs, the seller is not bound by the buyer's order and will inform the buyer within 7 days.
Every customer is informed by email when the goods are shipped. The order can be checked by logging into the system. The customer is also notified by email about the order status.
Goods are delivered via courier.
Delivery to EU member states or other countries is carried out based on prior consent and mutual written agreement regarding the cost of shipping and any additional delivery terms between the buyer and the seller.
The seller reserves the right to extend the processing time if the goods are not currently in stock, were not delivered on time by the manufacturer, or in case of other unforeseen force majeure events. In such cases, the customer will be informed by email or phone.
In urgent cases (e.g., the goods are intended as a gift, or need to be delivered before a holiday), the customer may request priority processing of the order. This can be indicated in the order or supplemented by phone.
In-stock goods will be shipped via courier within 2 business days.
If part of the ordered goods is out of stock or needs to be custom-made, the entire order will be put on hold and the customer informed of the estimated completion date. Based on this information, the customer can request shipment of the available part of the order within the timeframe specified by the terms, and the rest will be shipped as soon as it becomes available. In this case, the customer will pay shipping for both shipments.
EX-CORP, s.r.o. is not responsible for late delivery caused by the carrier, postal service, delayed delivery from the manufacturer, etc.

TERMS AND PAYMENT OPTIONS FOR GOODS

Cash on delivery
Payment directly to the company's account
The delivered invoice serves as a delivery note.
Prices listed in our online store include VAT and are final.
If the seller fails to fulfill the contract because the ordered goods cannot be delivered or the service cannot be provided, they are obliged to immediately inform the consumer and refund the amount paid for the goods or deposit within 15 days, unless the seller and the consumer agree on alternative fulfillment.

UNDLIVERED SHIPMENTS

If a shipment is returned as undelivered through no fault of ours (e.g., recipient’s post office could not locate, failed to notify about storage, the customer did not pick up the package intentionally or by mistake, etc.), we will send an email to the customer asking for instructions on how to proceed. A response is expected within 7 days of the email being sent.
If the customer requests reshipment, a second handling and shipping fee will be added to the total cost as with the first shipment.
Reshipment of undelivered goods is possible only upon prepayment.
If the customer does not respond within the proposed timeframe, the order will be canceled. The customer will be notified of the cancellation. In this case, future purchases will only be possible after prepayment (bank transfer). Once payment is completed, this restriction will be lifted for future orders.
Any complaints will be handled in accordance with EX-CORP, s.r.o.'s complaint procedure and the applicable laws of the Slovak Republic.

WITHDRAWAL FROM THE PURCHASE CONTRACT (MAIL ORDER)

Since the contract is canceled from the beginning in case of withdrawal, the supplier shall return or replace all mutual performances to the buyer, and the buyer shall return all performances to the supplier.
The buyer has the right, after receiving the goods, to unpack and test them in a manner similar to what is usual in a physical store. Testing does not mean using the goods for several days and then returning them to the seller.
If the customer decides to withdraw from the contract within the period specified in point 1, they must comply with the following conditions:

Contact the seller (see contact) and notify them of the withdrawal request, including the order number, full name, date of purchase, and account number or address for refund.
If the buyer has received and accepted the goods, they shall return them at their own cost to the seller's address stated in the "contact" section. Reasonable care of the goods must be maintained. Please return the goods:
- in the original undamaged packaging,
- unused,
- undamaged,
- complete (including leaflets, manuals, etc.),
- with proof of purchase.
Upon fulfilling all the above conditions for returning the goods, we will refund the money to the buyer’s account within 15 days in accordance with the applicable legal provisions.
Please send the goods by registered and insured mail, as we are not responsible for any loss during transport. Cash on delivery shipments are not accepted.
If the buyer withdraws from the contract and delivers goods that are used, damaged, or incomplete, the seller will refund the purchase price already paid or partially reduce it in accordance with § 457 of the Civil Code, taking into account the depreciation of the goods (10% of the total price for each day of use) and the cost of repair to restore the goods to their original condition, within the legal 15-day period.
If any of the above conditions are not met, we cannot accept the withdrawal and the goods will be returned at the sender's expense.

DISCOUNT SYSTEM, COUPONS, AND ORDER BONUSES

1. Loyalty Discount System "Junkride Army"

Buyers are entitled to a discount based on our loyalty system after reaching a certain total of purchases made in our e-shop. Discounts are not applied automatically. Customers must request the discount by email, and only after approval will the discount be applied to their account in the system. Discounts can only be used on the next purchase after reaching the qualifying threshold. Detailed limits and discount amounts are specified in the loyalty system rules "Junkride Army" HERE.

MEMBERSHIP CONDITIONS IN JUNKRIDE ARMY:

1. Basic membership is obtained by registering in our system.

2. Rank/discount is granted based on order amounts or after evaluating the application/request.

3. Ranks range from 1 to 6 stars; the more stars, the higher the discount.

4. The discount can be used only after reaching the required rank.

5. Only the owner of the registered account with the discount set can apply it.

6. The discount listed in the e-shop always applies; it cannot be combined with other discounts.

7. We reserve the right to lower the rank or deny the discount if membership conditions are violated.

2. Discount Coupons

Discount coupons can only be applied through the e-shop by entering the coupon code during the order process. Only one coupon can be used per order. Each coupon has an expiration date, which is no later than the last day of the respective calendar year. If there is suspicion that the coupon was obtained improperly, the seller may request proof from the buyer. Coupons cannot be combined with other discounts, such as loyalty discounts, special product discounts, or other coupons.

3. Order Bonuses

Through the e-shop, buyers can select a free bonus with their order. Bonuses can only be claimed by selecting them during the order process. Bonuses vary depending on stock availability and order volume. Only one bonus can be selected per order. The seller reserves the right to change the bonus if the chosen item is out of stock, provided a similar bonus of equivalent value is offered.

COMPLAINT PROCEDURE

According to the applicable Civil Code, a 2-year warranty is provided for all goods. The warranty does not cover defects caused by improper handling, incorrect use, poor maintenance, or similar issues. The warranty period starts on the date of receipt by the buyer. For complaints, the buyer must prove that the goods were purchased from the seller. If a defect can be remedied, the buyer has the right to have it corrected free of charge, promptly, and properly. The seller is obliged to remove the defect without undue delay. Alternatively, the seller may replace the defective item with a flawless one. Otherwise, the seller’s liability for defects is governed by the applicable legal regulations.

Complaints apply only to hidden material defects and manufacturing errors.

The warranty does not cover, for example:

visible damage caused by the customer due to improper handling, incorrect assembly, or drops
normal wear and tear

damage from improper use of products
damage caused by external events or incorrect handling
damage caused by mechanical force

RETURN OF GOODS

The consumer has the right to withdraw from the contract within 14 days without giving a reason. If a return is necessary, the customer must inform us in time via email.

The customer can return goods as follows:

1. Send the undamaged goods without signs of use to our address EX-CORP s.r.o., Veľká strana 93/7, 94146 Trávnica, Slovakia. Include the invoice and a note about the return and refund method, including IBAN, if applicable.

2. Order a courier pickup via email, who will collect the goods from the customer and deliver them to us. This service costs €5.00.

3. Deliver the goods personally to the company headquarters or warehouse at a prearranged time.

FINAL PROVISIONS

These terms and conditions apply in the version published on the seller's website on the day the electronic order is sent by the buyer. By submitting an electronic order, the buyer unconditionally accepts all provisions of the terms and conditions valid on the order date, including the price of the ordered goods (including shipping and handling) listed on the website, unless otherwise demonstrably agreed. The buyer is irrevocably bound by the submitted order (proposal for a purchase contract).

Company Details:

EX-CORP s.r.o.
Veľká strana 93/7
941 46 Trávnica
VAT ID: SK2022603363
Company ID: 44 095 074
Tax ID: 2022603363
Registered in the Commercial Register of the District Court Nitra, Section Sro, Insert No.: 21986/N
Bank account: 2461712253 / 0200 (VÚB Bank)